Hello Everyone, Flow is hiring Live Chat Agents for two shifts. There are no state hiring restrictions, but you must be able to work your shift in Mountain Time. Keep reading for more info and to apply. Good Luck!
Here is the info straight from their site.
Who We Are
Flow (feelmeflow.com) is a content marketing and live chat agency. We’re currently looking for two home-based chat agents for our U.S.-based live chat services.
Location: Work remotely from home office in an interruption-free environment. You may be based anywhere in the U.S.; however, your shift will occur during Mountain Time.
Work environment: Reliable high-speed internet, your own computer and phone, internet backup source in case of outage.
Available shifts and compensation:
Monday - Friday, 8am - 4pm Mountain Time at $11/hour
Monday - Friday, 2pm - 10pm Mountain Time at $12/hour
Promptly greet website visitors
Ask and answer a wide variety of questions
Set, confirm and cancel appointments
Help customers with the use of a client’s product, website or service
You will be required to study, test and train on the websites and knowledge bases of multiple live chat accounts (approximately 8-10 accounts of varying volume) from different industries (real estate, medical, auto, etc.). Chats are continually monitored for performance and feedback.
Who You Are
Required Occupational Competencies
English Language: Know the meaning and spelling of words and use proper grammar.
Customer Service: Assess needs and meet quality standards for customer satisfaction.
Computers: Knowledge of online and desktop applications that include chat, email, knowledge base, word processing, files and folders, and other systems.
Required Foundational Competencies
Service Orientation: Actively looking for ways to help people.
Time Management: Develop specific goals and plans to prioritize, organize, and accomplish your work, observing and respecting the time of others.
Preferred Occupational Competencies
Administration: Knowledge of word processing, managing files and records, designing forms, and other office procedures.
Management: Knowledge of business and management principles involved in planning, production, resource allocation, leadership technique, and coordination of people and resources.
Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services.
Psychology: Knowledge of human behavior, motivation, and performance; understanding individual differences in ability, personality, and interests.
Preferred Foundational Competencies
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Oral Comprehension: Listen to and understand information and ideas presented through spoken words and sentences, be aware of others' reactions and understand why they react as they do.
Reading Comprehension: Understand written sentences and paragraphs in work related documents, use logic and context to extract meaning.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Writing: Communicate effectively in writing as appropriate for the needs of the audience; ability to write cohesive, long-form content to convey a specific message.