Hi Everyone, if you've been subscribed for a while, you know that I have mentioned American Express several times. Well they are hiring again, this time from all states EXCEPT ALASKA. This is good news because they excluded CA several times previously, so for those of you in CA here is your chance to apply.
Currently, they are looking for Virtual Customer Care Professionals and Virtual Team Leaders. You can check out the list of jobs here and apply. You can also check out the video above.
Here is a brief overview straight from their site of the Virtual Platinum Customer Care Professional position.
Role & Responsibilities:
Help propel your team and its business partners to success
Here’s just some of what you’ll do in this role:
Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets
Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
Passion for consultative sales, recommending products or solutions tailored to each customer
Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
Ability to adapt communication style to a wide variety of personalities and situations
Commitment to implementing feedback as a means to achieving individual and team performance goals
Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
American Express will cover the connection cost and monthly fees for dedicated telephone and Internet service from an American Express approved provider in your area.
The requirements are as follows:
Dedicated and separate high-speed Internet with at least 25 Mbps download and 5 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g., Magic Jack, Vonage, etc.) Phone modem preferred (vs. a wall jack), where available
In the event there is no American Express-approved provider in your area, but there is a provider that can offers the appropriate cable or DSL connections, American Express would also make available a one-time reimbursement of up to $100 for any set up fees you incur with your provider. You would also receive a monthly allowance on the first paycheck of each month to help cover the costs of these services. You will be required to locate a provider who meets our connectivity requirements and arrange connections.
A secure home office free from background noise or other distractions
Residence in one of 49 states where we currently hire (excluding Alaska)
Flexibility to work in a 24/7 environment (may include night and weekend shifts)
High school diploma or equivalent required; bachelor's degree preferred; education benefits available
This is a virtual, work from home position. If you live within 35 miles of one of our service centers (Phoenix, AZ or Sunrise, FL), please review our Careers site for positions located at one of these centers. Current American Express employees are not eligible to move from an onsite position to a Home-Based position at this time
Workplace Flexibility: Full time. Shift flexibility requirements
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentive
Click here to apply, good luck!