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Chat Work From Home Job Available Now! Minimal Experience Needed!

April 13, 2019

 

Happy Saturday Everyone! I'm back with more job leads. Asurion has several work from home jobs available in the US and Canada. You can see the full list by clicking here. One of the jobs is a chat job which works well for those of us who don't want to talk on the phone. Check out the video above or keep reading below for more details and to apply. Good Luck!

 

Here are the details straight from the site for the Device Replacement Messaging Expert.

 

Summary:

 

The Asurion Expert provides exceptional customer service and technical expertise on asynchronous messaging or other electronic input such as Website, CHAT or email from customers for the purpose of resolving issues with devices such as laptops, tablets, smart phones, and other consumer electronics. Using various systems, applications and tools, the Expert will facilitate device set up, education, and troubleshooting if a service or feature is inoperable. Expert will educate customers about device capabilities and wireless carrier data product offerings. The technician will log a customer data, including contact information, problem statement and resolution in appropriate tools, provide feedback to the organization on customer issues and may participate in focus groups to review and rate tools provided.

 

The Intangibles:

 

  • Innovative - You drive innovation, definition, deliverables planning (roadmap) and design of entirely new products and features to deliver against team and company goals. You challenge all members of cross-functional teams (engineering, design, etc.) to be bold and creative. You funnel that energy into concrete products and execution plans.

  • Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone

  • Customer Devotion - You take on complex product challenges and simplify them to avoid making them our customers problems

  • Debate, Commit, Execute - You start with the brutal facts, debate, decide then empower to execute

  • Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on

  • Stay Humble - You display quiet confidence, never arrogance

  • Collaborative - You recognize the importance of your team and everyone around you to help drive results.

 

Secret Sauce:

 

  • The rare opportunity to change the world in a way that everyone around you will be using the product that you designed and built. We are reinventing the way that people interact with their technology.

  • Sharp, motivated, and driven co-workers in a startup office environment.

  • Ground floor opportunity with the team; shape the strategic direction of the organization and company as a whole.

  • Entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do what you need to do in order to drive results.

 

Duties and Responsibilities:

 

  • Provide a value added experience with outstanding customer service to our customers while resolving issues related to their device(s).

  • Use knowledge based system and other tools to deliver technical support solutions

  • Assist customers with device set up and device education

  • Provide customer with logical trouble shooting to resolve operation issues

  • Consistently meet or exceed productivity and quality goals.

  • Proactively find new technology trends and solutions for knowledge base system

 

Skills:

 

  • Deep proven working knowledge of multiple hardware platforms, operating systems including Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications.

  • Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility

  • Strong decision making and problem solving skills

  • Excellent computer skills

  • Exceptional Customer Engagement Experience

  • Excellent interpersonal communication skills

  • Ability to retain detailed information needed to solve complex problems

  • Good organizational skills and the ability to handle multiple tasks

  • Comfort with web based tools and search engines

  • Adaptive to varying customer knowledge and skill levels (patience)

  • Seeks and attends ongoing training to improve service and learn new products and procedures

  • Adhere to all company security and compliance standards

 

Minimum Requirements:

 

  • Must be able to type 30 WMP

  • Willingness to learn new technologies

  • Must have excellent verbal and written communication skills

  • Ability to provide distraction free Work At Home environment

  • High speed internet and hard line phone service 

 

Click here to apply!

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