Chat Work From Home Job Available Now! Minimal Experience Needed!
April 13, 2019
Happy Saturday Everyone! I'm back with more job leads. Asurion has several work from home jobs available in the US and Canada. You can see the full list by clicking here. One of the jobs is a chat job which works well for those of us who don't want to talk on the phone. Check out the video above or keep reading below for more details and to apply. Good Luck!
Here are the details straight from the site for the Device Replacement Messaging Expert.
The Asurion Expert provides exceptional customer service and technical expertise on asynchronous messaging or other electronic input such as Website, CHAT or email from customers for the purpose of resolving issues with devices such as laptops, tablets, smart phones, and other consumer electronics. Using various systems, applications and tools, the Expert will facilitate device set up, education, and troubleshooting if a service or feature is inoperable. Expert will educate customers about device capabilities and wireless carrier data product offerings. The technician will log a customer data, including contact information, problem statement and resolution in appropriate tools, provide feedback to the organization on customer issues and may participate in focus groups to review and rate tools provided.
Innovative - You drive innovation, definition, deliverables planning (roadmap) and design of entirely new products and features to deliver against team and company goals. You challenge all members of cross-functional teams (engineering, design, etc.) to be bold and creative. You funnel that energy into concrete products and execution plans.
Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone
Customer Devotion - You take on complex product challenges and simplify them to avoid making them our customers problems
Debate, Commit, Execute - You start with the brutal facts, debate, decide then empower to execute
Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on
Stay Humble - You display quiet confidence, never arrogance
Collaborative - You recognize the importance of your team and everyone around you to help drive results.
The rare opportunity to change the world in a way that everyone around you will be using the product that you designed and built. We are reinventing the way that people interact with their technology.
Sharp, motivated, and driven co-workers in a startup office environment.
Ground floor opportunity with the team; shape the strategic direction of the organization and company as a whole.
Entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do what you need to do in order to drive results.
Duties and Responsibilities:
Provide a value added experience with outstanding customer service to our customers while resolving issues related to their device(s).
Use knowledge based system and other tools to deliver technical support solutions
Assist customers with device set up and device education
Provide customer with logical trouble shooting to resolve operation issues
Consistently meet or exceed productivity and quality goals.
Proactively find new technology trends and solutions for knowledge base system
Deep proven working knowledge of multiple hardware platforms, operating systems including Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications.
Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility
Strong decision making and problem solving skills
Excellent computer skills
Exceptional Customer Engagement Experience
Excellent interpersonal communication skills
Ability to retain detailed information needed to solve complex problems
Good organizational skills and the ability to handle multiple tasks
Comfort with web based tools and search engines
Adaptive to varying customer knowledge and skill levels (patience)
Seeks and attends ongoing training to improve service and learn new products and procedures
Adhere to all company security and compliance standards
Must be able to type 30 WMP
Willingness to learn new technologies
Must have excellent verbal and written communication skills
Ability to provide distraction free Work At Home environment