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Clinique Needs Reps For Non Phone Customer Service!

May 28, 2019

 

Hello Everyone! I hope you enjoyed your long weekend. I am back with another job. This one is with Clinique and it's a non phone job so it will not last! Check out the video above, or keep reading below for all the details and to apply. Good Luck!

 

Here is the info straight from the job posting..

 

Clinique Online Customer Service Social Media Responder-Part Time-Remote

 

Brand: Clinique

 

Description

 

Position Description: The Online Customer Service Socialite is responsible for enhancing customer experiences in social media and other alternative consumer engagement channels by answering fan inquiries/comments and encouraging community interaction with positive engagement. Inquiries may include questions related to product recommendations, product usage, feedback and miscellaneous brand information.

 

Key Responsibilities:

 

  • Moderate fan questions in various social media platforms (Facebook, Twitter, Instagram and YouTube), via CRM tool: Sprinklr.

  • Communicate with fans in a friendly, informative manner, in keeping with the brand’s voice and tone, as well as custom-fitting responses according to channel.

  • Answer fan questions and suggestive sell products via product recommendations and link sharing.

  • Keep up-to-date on all social media platforms, brand web site content, features, promotions, and inventory to accurately inform and respond to social community.

  • Respond to Question Answer and Ratings & Reviews on brand sites and/or retailer.com sites.

  • Understand when to strive for one contact resolution and when to drive offline.

  • Identify crisis situations or any posts that are potentially harmful to the company and follow policy and procedure. Alert management, as appropriate, to potential escalated situations.

  • Attend brand’s seasonal trainings and review all training materials to maintain product knowledge.

 

 

Qualifications

 

  • Current brand experience (no longer than 1 year lapse in employment).

  • Online customer service and/or social media moderation experience required.

  • Familiarity with social media platforms (Facebook, Twitter, Instagram and YouTube).

  • Strong attention to detail, extraordinary skills in customer service (High Touch) and proven ability at handling sensitive situations deftly.

  • Clear and concise written communication (prior writing history preferred).

  • Ability to adapt and quickly change course of action.

  • Strong brand product knowledge and command of brand voice.

  • Fun, energetic, artistic, creative and passionate.

  • Excellent written communication skills, as well as impeccable grammar and punctuation.

  • Open to receiving feedback and coaching on a daily basis.

  • Ability to work in a fast paced, intense environment, while remaining positive.

  • Basic computer skills, along with working knowledge of Microsoft Office programs.

  • Flexibility with schedule (including nights and weekends).

 

Computer Hardware/Software Requirements:

 

You will be responsible for supplying your own computer hardware and upkeep of your system. Below please find our computer requirements:

 

  • Windows PC computer (Mac computers are not compatible with our software)

  • Minimum of 2048MB of RAM (2GB of memory).

  • CD/DVD-Rom

  • Internet Service Provider with Cable "broadband" service (No DSL, WAN, or Dial-up connections)

  • Anti-virus software

  • Working Gmail email address for internal communications

  • Windows Messenger Instant messenger service

  • Internet Explorer Version 8.0 or higher with all security updates installed

  • Microsoft Word, PowerPoint and Excel software

  • Printer

 

An additional note:

 

Any software that limits pop-up or pop-under windows must be removed from your computer. You must not install "Pop-up" killer software or ad-removal software. Our system will not function with this software installed on your computer.

 

Here are a few examples:

 

  • Pop-up Killer

  • Pop-up Stopper

  • Comet Cursor

  • AdSubtract

 

Job: Online / E-Commerce

Primary Location: Americas-United States

Job Type: Standard

Schedule: Part-time

Shift: 1st (Day) Shift

 

 

Click here to apply!

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