Clinique Needs Reps For Non Phone Customer Service!
Hello Everyone! I hope you enjoyed your long weekend. I am back with another job. This one is with Clinique and it's a non phone job so it will not last! Check out the video above, or keep reading below for all the details and to apply. Good Luck!
Here is the info straight from the job posting..
Clinique Online Customer Service Social Media Responder-Part Time-Remote
Position Description: The Online Customer Service Socialite is responsible for enhancing customer experiences in social media and other alternative consumer engagement channels by answering fan inquiries/comments and encouraging community interaction with positive engagement. Inquiries may include questions related to product recommendations, product usage, feedback and miscellaneous brand information.
Moderate fan questions in various social media platforms (Facebook, Twitter, Instagram and YouTube), via CRM tool: Sprinklr.
Communicate with fans in a friendly, informative manner, in keeping with the brand’s voice and tone, as well as custom-fitting responses according to channel.
Answer fan questions and suggestive sell products via product recommendations and link sharing.
Keep up-to-date on all social media platforms, brand web site content, features, promotions, and inventory to accurately inform and respond to social community.
Respond to Question Answer and Ratings & Reviews on brand sites and/or retailer.com sites.
Understand when to strive for one contact resolution and when to drive offline.
Identify crisis situations or any posts that are potentially harmful to the company and follow policy and procedure. Alert management, as appropriate, to potential escalated situations.
Attend brand’s seasonal trainings and review all training materials to maintain product knowledge.
Current brand experience (no longer than 1 year lapse in employment).
Online customer service and/or social media moderation experience required.
Familiarity with social media platforms (Facebook, Twitter, Instagram and YouTube).
Strong attention to detail, extraordinary skills in customer service (High Touch) and proven ability at handling sensitive situations deftly.
Clear and concise written communication (prior writing history preferred).
Ability to adapt and quickly change course of action.
Strong brand product knowledge and command of brand voice.
Fun, energetic, artistic, creative and passionate.
Excellent written communication skills, as well as impeccable grammar and punctuation.
Open to receiving feedback and coaching on a daily basis.
Ability to work in a fast paced, intense environment, while remaining positive.
Basic computer skills, along with working knowledge of Microsoft Office programs.
Flexibility with schedule (including nights and weekends).
Computer Hardware/Software Requirements:
You will be responsible for supplying your own computer hardware and upkeep of your system. Below please find our computer requirements:
Windows PC computer (Mac computers are not compatible with our software)
Minimum of 2048MB of RAM (2GB of memory).
Internet Service Provider with Cable "broadband" service (No DSL, WAN, or Dial-up connections)
Working Gmail email address for internal communications
Windows Messenger Instant messenger service
Internet Explorer Version 8.0 or higher with all security updates installed
Microsoft Word, PowerPoint and Excel software
An additional note:
Any software that limits pop-up or pop-under windows must be removed from your computer. You must not install "Pop-up" killer software or ad-removal software. Our system will not function with this software installed on your computer.
Here are a few examples:
Job: Online / E-Commerce
Primary Location: Americas-United States
Job Type: Standard
Shift: 1st (Day) Shift
Click here to apply!