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Work From Home Chat Reps Needed!

February 21, 2019

Hello Everyone! Percepta is hiring for temporary Chat Customer Service Reps. This position will not last, so act fast! Check out the video above, or keep reading for more info and to apply! Good Luck!

 

Here is a summary from their site.

 

The Chat Customer Service Representative must possess the skills to answer inbound chats, emails, social media, and/or correspondence from customers and properly address inquiries.

 

RESPONSIBILITIES

 

  • Ability to maneuver effortlessly through various digital communication channels  (chat, email, and social media) to provide the customer with  prompt, courteous and accurate information including:

  • Accurately respond to customer inquiries through instant messaging software

  • Utilize available resources to respond to customer inquiries

  • Corresponds with customers via mail, if working the Correspondence contact stream as needed.

  • Outbound phone calls to customers and dealerships on occasion.

  • Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.

 

EDUCATION

 

  • High School Diploma required. Associates degree or 2 + years college coursework completed preferred.

 

EXPERIENCE

 

  • 1-2 years' customer service experience, preferably in a contact center operations environment.

  • Additional experience in customer sales, customer service, or digital communications is a plus

 

OTHER

 

  • Hours of operation vary by program.

  • Must be able to transition to an at home work environment if required.

  • Employee will agree to Speed Test requirements.

  • Employee agrees to use their own personal equipment and ISP and have a designated   space to handle work responsibilities without any outside interference.

     

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. Click here for more details and to apply!

 

 

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