Hello Everyone! I hope you are enjoying your weekend. I am back with another job. The company Service Channel is looking for a Client Lead. They are not mentioning the rate of pay, nor are they mentioning any state hiring restrictions. A Client Lead has strong prioritization skills and can work independently. This role is designated to a single client, assisting with the administration and follow up on service requests to their locations. The Client Lead will be available between the hours of 9am - 6pm EST and rotating weekend shifts, and will be an expert in work order management on the ServiceChannel platform. Here are a few of the key responsibilities:
This is a remote-based, customer service focused role, that will require you to monitor and respond to Facility Emergency Work Orders by:
Dispatching service requests to vendors
Following up on dispatched work orders, ensuring ServiceChannel process is adhered to
Contact Facility Locations to verify service was completed to client satisfaction
The Client Lead will partner with Facility Managers to coordinate service by adding vendors to locations and advising vendors of proper procedure
Monitor Aging Reports, ensuring life cycle of service requests are completed
Here are a few of the required skills & experience:
One to two years experience working in a high volume help desk role.
A demonstrated ability to provide support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment. Experience in the Facilities Management industry preferred.
Verbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely.
They also have a few preferred qualifications. You can check those out, along with all of the rest of the info here. You will also find the application on that link. Good Luck!