Hello Everyone, the company Magoosh is looking for a Support Specialist to work remotely from anywhere in the United States. Check out the video above, or keep reading below for all the details and to apply. Good Luck!
Here is the job info straight from their site.
About the Job
We’re looking for someone who is deeply empathetic and loves to help! Since you are the first point of contact in helping our students fulfill their academic dreams, we’re looking for someone who will go above and beyond traditional support—you might outline steps to help our students meet their goals, troubleshoot technical issues, or you may even find yourself acting as a “friend” during this stressful period in our students’ lives. Our phenomenal customer service and support is the #1 reason our students rave about us to their friends.
Since we are still a small company, we’re an “all hands on deck” type of support team. Beyond helping our students, you’ll support a lot of different areas of Magoosh. Our Support Specialists have helped review applications, build online communities, and cultivate B2B partnerships. In this role, you’ll truly wear many hats! :D
This is a part-time, remote position: you can work from home and as long you are checking in every weekday, you can set your own hours! The pay is $18.50/hr. Even though this position is remote, you must be authorized to work in the US.
In this position, you will...
Answer students’ questions about Magoosh through Zendesk and Intercom
Chat to students with any inquiries over the phone
Help troubleshoot student issues and escalate as necessary
Encourage word of mouth by wowing our students
Create and improve resources to help other Support Specialists on the team
Tackle lots of different tasks to support in-house Magooshers
Have outstanding writing skills with an emphasis on an empathetic, friendly style
Are comfortable learning new tech tools. You’ll respond to our students through Zendesk, communicate with the rest of the team on Slack, and stay organized in Asana.
Are passionate about education
Are always “plugged in” and very responsive online
Enjoy participating in online communities. We’re a small, tight-knit team, and we take every opportunity to support each other.
Are flexible—it’s important to be adaptable to the evolving needs of Magoosh
Can work 15-20+ hours per week
Are looking to be with Magoosh for 1+ years
Extra Credit if you...
Have experience with CRM tools like Zendesk and Intercom
Have experience with Magoosh products
Have excellent problem-solving skills — you love figuring out new challenges
Are able to provide step-by-step technical support
Are familiar with our tests (like the GRE, GMAT, TOEFL, SAT, ACT, LSAT, MCAT and/or IELTS)—you’ve prepped for one of these exams yourself or have helped someone else do the same
Have previous experience with live chat support
Note: Please feel comfortable applying, even if you don’t meet all of the requirements for the position. To apply, click here.